Terms and Conditions
Executive Travel, Airport Transfers, Chauffeuring and Private Security Services provided by Ashbrook Executive Travel.
Key terms at a glance
Bookings: All bookings must be confirmed in writing by Ashbrook Executive Travel.
Payments: We are a cashless business and all booking payments are handled centrally by our office.
Changes and cancellations: Standard direct bookings may be amended or cancelled free of charge up to 24 hours before the outbound journey unless otherwise stated.
Airport pickups: Airport pickups include 60 minutes of complimentary waiting from actual flight landing time.
Crypto bookings: Discounted cryptocurrency settled bookings are fixed, non cancellable, non transferable and cannot be moved to another date.
Cashless, secure and centrally managed
For client safety, operational clarity and audit control, all payments are managed directly through Ashbrook Executive Travel.
Chauffeurs are not authorised to accept payment for bookings directly. This includes cash, bank transfer, card payment, cryptocurrency or any other form of booking payment.
If you wish to show appreciation to your chauffeur, gratuities are welcomed directly to your chaffeur and can also be arranged through our office or added to your invoice.
Ask a questionFull Terms and Conditions
1. Definitions
We, us, our means Ashbrook Executive Travel.
You means the person or organisation placing the booking, the passenger, the booker, the account holder or the person responsible for payment.
Booking means any reservation for transport, chauffeuring, airport transfer, executive travel, private hire, event travel, private security or related services that we accept in writing.
Vehicle categories include Business Class, Mercedes Benz E Class, BMW 5 Series or similar, First Class, Mercedes Benz S Class, BMW 7 Series or similar, and First Class XL, Mercedes Benz V Class, Mercedes Benz Vito Executive or similar.
Waiting time means time elapsed while the chauffeur waits, whether on site or off site, including at airports, ports, stations, hotels, offices, homes or other pickup locations.
Cryptocurrency payment means payment made using a digital asset, token, coin, stablecoin or blockchain based payment method accepted by us by prior arrangement.
2. Bookings and confirmations
Quotations are issued in writing and are normally valid for 7 days unless stated otherwise.
A booking is confirmed only once written confirmation has been issued by Ashbrook Executive Travel.
Tracking links, chauffeur details and operational notifications may be sent before travel.
Tracking information relies on third party systems and device connectivity and may occasionally be delayed or inaccurate.
3. Pricing and charges
Pricing is based on the agreed itinerary, vehicle category, mileage, time on hire, waiting time and any applicable extras.
Parking, airport drop off charges, tolls and congestion related fees are chargeable where applicable.
VAT is included where applicable and itemised on invoices or receipts.
4. Airport pickups and waiting time
Airport pickups include 60 minutes of complimentary waiting from actual flight landing time.
Waiting beyond the complimentary period is chargeable at the prevailing waiting time rate for the booked vehicle category.
Parking is chargeable at cost.
Where no contact can be established within a reasonable period following landing, the booking may be treated as a passenger no show.
5. Changes, amendments and cancellations
Standard direct bookings may normally be amended or cancelled free of charge up to 24 hours before the outbound journey.
Special events, weddings, major sporting events or bespoke services may operate under separate cancellation conditions.
Bookings settled using discounted cryptocurrency payment terms are fixed, non cancellable, non transferable and cannot be amended to another date.
6. Passenger responsibilities
Passengers and bookers must provide accurate pickup information, timing information and contact details.
Any luggage, mobility requirements or unusual items should be declared in advance to ensure a suitable vehicle is allocated.
Chauffeurs cannot authorise material changes to bookings without office approval.
7. Vehicles and standards
Vehicle images are illustrative and exact specification or colour may vary.
Vehicles are maintained to executive travel standards and may be substituted with an equivalent or higher class vehicle where necessary.
Passenger and luggage capacity limits must be respected.
8. Payment terms
Ashbrook Executive Travel operates as a fully cashless business.
Chauffeurs are not authorised or insured to accept payment directly for bookings.
All payments, including cryptocurrency payments, must be arranged centrally through our office.
f you wish to show appreciation to your chauffeur, gratuities are welcomed directly to your chaffeur and can also be arranged through our office or added to your invoice.
9. Cryptocurrency payments
Cryptocurrency payments are accepted by prior arrangement only.
We may accept Bitcoin, Ethereum, USDT and other major digital currencies subject to agreement at the time of booking.
Clients will be provided with the required wallet address, QR code, blockchain network and payment instructions directly by Ashbrook Executive Travel.
Payment requests should normally be settled immediately or within a short time window due to market volatility and conversion changes.
Clients remain fully responsible for ensuring payment is sent using the correct wallet address, coin, blockchain network and protocol.
Ashbrook Executive Travel accepts no responsibility for client sending errors, incorrect chain selection, incorrect wallet destination, network fees, slippage, failed transactions or cryptocurrency value fluctuations occurring outside our control.
Cryptocurrency settled bookings receiving the advertised discounted rate are fixed, non cancellable, non refundable, non transferable and cannot be amended to another travel date.
10. Conduct, safety and property
Chauffeurs will operate safely, legally and professionally at all times.
Smoking, vaping and illegal substances are prohibited within vehicles.
Lost property found within vehicles will be retained where possible and may be returned at cost.
11. Privacy and communications
Personal data is processed only for operational, booking and legal purposes in line with our privacy obligations.
Calls may be recorded for training, quality assurance and operational monitoring purposes.
12. Liability
Ashbrook Executive Travel shall not be liable for indirect or consequential loss.
We are not responsible for delays caused by traffic conditions, road closures, weather events, security incidents, industrial action or circumstances outside our reasonable control.
13. Complaints and contact
Any concerns should be raised with our office as soon as reasonably possible so that we may investigate and respond appropriately.
Contact us directly at:
Telephone: 01892 710720
14. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
15. Updates to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The version published on our website will apply unless otherwise agreed in writing.
Payment security
All payment matters must be handled directly through Ashbrook Executive Travel.
No payment for bookings should ever be made directly to a chauffeur.
This includes cash, bank transfer, card payment, cryptocurrency payment or any other form of payment for transport services.
Only official payment instructions issued directly by Ashbrook Executive Travel should be relied upon.